Refund and Returns Policy

Refund & Exchange Policy

At Velo Scarfs, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. Our policy lasts 14 days from the date of delivery, in accordance with Egyptian Consumer Protection laws.

1. Return & Exchange Conditions

To be eligible for a return or exchange, please ensure that:

• The item is in its original condition (unworn, unwashed, and unused).
• The item is in its original packaging with all tags still attached.
• You have the receipt or proof of purchase.

Note: For hygiene reasons, scarves that show signs of wear, perfume scents, or makeup stains cannot be accepted for return or exchange.

2. How to Start a Return

To initiate a return or exchange, please contact us via:

• WhatsApp: (+2)01003592017

Please include your Order Number and a photo of the item you wish to return.

3. Refunds

Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed.
• Payment Method: For orders paid via Credit Card/ValU/Fawry, the amount will be refunded to your original payment method (this may take 7–14 business days).
• Cash on Delivery: For COD orders, refunds are typically issued via Vodafone Cash or an Online Store Credit code.

4. Shipping Costs

• Customer Change of Mind: If you wish to return/exchange an item because you no longer want it or chose the wrong color, the customer is responsible for paying the return shipping fees.
• Defective or Wrong Items: If we sent you the wrong scarf or the item is damaged, Velo Scarves will cover all shipping costs to replace the item or issue a full refund.

5. Non-Returnable Items

• Items purchased during a “Final Sale” or “Clearance” event.
• Gift cards.

Quick Summary for Customers

Need help?

Contact us at {email} for questions related to refunds and returns.